Describe your problem: ____________________________________________

Now, describe the problem accurately:

___________________________________________________________________

Speculate wildly about the cause of the problem:

___________________________________________________________________

Problem Severity:

A. Minor__

B. Minor__

C. Minor__

D. Trivial__

Nature of the problem:

A. Locked Up__

B. Frozen__

C. Hung__

D. Shot__

Is your computer plugged in? Yes__ No__

Is it turned on? Yes__ No__

Have you tried to fix it yourself? Yes__ No__

Have you made it worse? Yes__

Have you read the manual? Yes__ No__

Are you sure you've read the manual? Yes__ No__

Are you absolutely certain you've read the manual? No__

Do you think you understood it? Yes__ No__

If `Yes' then why can't you fix the problem yourself?

___________________________________________________________________

How tall are you? Are you above this line? _______

What were you doing with your computer at the time the problem occurred?

___________________________________________________________________

If `nothing' explain why you were logged in.

___________________________________________________________________

Are you sure you aren't imagining the problem? Yes__ No__

How does this problem make you feel?

___________________________________________________________________

Tell me about your childhood ____________________________________________

Do you have any independent witnesses of the problem? Yes__ No__

Can't you do something else, instead of bothering me? Yes__